Does a kids and baby store in Kuwait need a mobile app?

Need is the wrong word. The question is whether enough people buy from you more than once for the second purchase to be worth engineering — and that is a number the store already has.

The question underneath the question

Pull the share of revenue from returning customers over the last twelve months. Below about a fifth, an app is early. Above a third, the store is already paying to reach people it could reach for nothing.

An app earns its place through repeat purchases and notifications, so the question is really about how often somebody buys. For a kids and baby store in Kuwait, the answer turns on one thing in particular: The customer ages out of every product they buy, so the catalogue has to follow the child or the customer leaves.

What is different about Kuwait

A small, dense, high-income market where delivery is quick and word of mouth moves faster than advertising.

Local payment habits favour cards and instant transfer.

What is different about a kids and baby store

Built too early it is a cost with nothing to do — an app with no customers to bring back is a bookmark nobody made.

Where a mobile app comes into it

Knowing when somebody bought 6-month clothing tells you what they need in six months, and an app is where that is acted on.