How does a fashion store in Qatar get repeat customers?

By reaching the customer at the moment the first purchase runs out, through a channel that does not charge per message. Almost every store has the timing data and spends the reach budget anyway.

The mechanics of a second order

Work out the median gap between first and second order. Whatever that number is, the reminder belongs slightly before it — after it, the customer has already solved the problem somewhere else.

Winning a customer costs money and selling to them again costs almost nothing, and most budgets are spent as though the reverse were true. For a fashion store in Qatar, the answer turns on one thing in particular: Fashion carries the highest return rate in retail — sizing is guesswork on a screen — so the margin has to survive a third of the order coming back.

What is different about Qatar

Small, wealthy and concentrated — a store can reach most of the addressable market without a large budget.

Card payment dominates and delivery distances are short.

What is different about a fashion store

Discounting to grow trains people to wait for the discount. It works once.

Where a mobile app comes into it

Repeat rates in fashion are strong once a customer trusts the sizing, which is exactly the behaviour an app is built for.