How does a homeware and furniture store in Saudi Arabia get repeat customers?

By reaching the customer at the moment the first purchase runs out, through a channel that does not charge per message. Almost every store has the timing data and spends the reach budget anyway.

The mechanics of a second order

Work out the median gap between first and second order. Whatever that number is, the reminder belongs slightly before it — after it, the customer has already solved the problem somewhere else.

Winning a customer costs money and selling to them again costs almost nothing, and most budgets are spent as though the reverse were true. For a homeware and furniture store in Saudi Arabia, the answer turns on one thing in particular: Large items, expensive delivery, and a decision made over weeks with other people involved.

What is different about Saudi Arabia

Saudi Arabia is the largest ecommerce market in the region by some distance, and the most phone-dominated.

Cash on delivery remains common in Saudi Arabia, which changes the economics of every refused delivery.

What is different about a homeware and furniture store

Discounting to grow trains people to wait for the discount. It works once.

Where a mobile app comes into it

Saved rooms and lists do more here than notifications — the purchase is slow and shared.