Does a supplements and health store in Saudi Arabia need a mobile app?

Need is the wrong word. The question is whether enough people buy from you more than once for the second purchase to be worth engineering — and that is a number the store already has.

The question underneath the question

Pull the share of revenue from returning customers over the last twelve months. Below about a fifth, an app is early. Above a third, the store is already paying to reach people it could reach for nothing.

An app earns its place through repeat purchases and notifications, so the question is really about how often somebody buys. For a supplements and health store in Saudi Arabia, the answer turns on one thing in particular: Subscription behaviour without a subscription: people finish a tub and reorder, often on the same day of the month.

What is different about Saudi Arabia

Saudi Arabia is the largest ecommerce market in the region by some distance, and the most phone-dominated.

Cash on delivery remains common in Saudi Arabia, which changes the economics of every refused delivery.

What is different about a supplements and health store

Built too early it is a cost with nothing to do — an app with no customers to bring back is a bookmark nobody made.

Where a mobile app comes into it

Reorder reminders are the whole opportunity, and they are free through an app and paid through anything else.